Privacy Policy 100cici —
Your Data Security Is a Priority We

This Privacy Policy describes 100cici's practices regarding the collection, use, disclosure, and protection of your personal information when you use our platform — including the 100cici.pro website and our mobile app.

We take this responsibility seriously. Your trust is our most valuable asset, and we strive to manage your personal data in a responsible, transparent manner that follows industry best practices and applicable legal requirements.

By registering or continuing to use the 100cici platform, you agree to the terms of this Privacy Policy. If you disagree, please stop using the platform and contact us to close your account and delete your data.

100cici only collects information that is genuinely necessary for specific purposes. We do not collect excessive or irrelevant data. The following are the types of information we collect:

Every piece of information we collect has a clear purpose. We do not use your data for unrelated purposes without obtaining your consent first. Here is how your data is used at 100cici:

• Account management — create, verify, and manage your account including the KYC process required by anti-money laundering regulations.
• Transaction processing — process deposits, withdrawals, and any financial transactions you carry out on the platform.
• Security & fraud prevention — detect suspicious activity, prevent unauthorised account access, and protect the integrity of the platform.
• Customer Support — assist you in resolving technical issues, account enquiries, or any other problems you encounter.
• Platform communications — send important notifications related to your account, security, and policy updates. This differs from marketing — you cannot opt out of these essential communications.
• Platform improvements — analyse aggregated and anonymised usage patterns to improve the overall user experience.
• Legal compliance — fulfil applicable legal and regulatory obligations.

100cici does not sell or trade your personal data. However, to operate the platform, we may need to share certain information with trusted third parties under limited and controlled circumstances:

• Payment providers — transaction information required to process your deposits and withdrawals via FPX, e-wallets, and other payment services integrated with our platform.
• Game providers — game data required to run games from third-party providers such as Pragmatic Play, PG Soft, and others operating on the 100cici platform.
• Identity verification services — to carry out the KYC process in compliance with anti-money laundering requirements.
• Legal authorities — when required by court order, law enforcement request, or other valid legal obligation.

All third parties we work with are required to comply with data protection standards equal to or stricter than our own. Strict non-disclosure agreements (NDAs) apply to all such data sharing.

Protecting your data is a technical and organisational investment we take seriously. Here are the concrete measures we have in place:

• Encryption in transit: All communications between your device and our servers use TLS 1.3 protocol with AES-256 encryption — ensuring your data cannot be intercepted in transit.
• Encryption at rest: Sensitive data stored in our databases is also encrypted — including KYC information and financial records.
• Internal access controls: Only staff with a legitimate work need may access personal data. Access is logged and continuously monitored.
• Two-factor authentication (2FA): Available and encouraged for all user accounts. Internal administrative operations require 2FA as mandatory.
• Security auditing: Penetration testing is conducted periodically by independent security firms to identify and address any vulnerabilities.
• 24/7 monitoring: Our threat detection system operates around the clock to identify and respond to any suspicious activity.

The 100cici platform uses cookies and similar technologies to ensure the platform functions properly and delivers a better user experience. We do not use third-party cookies for targeted advertising.

• Session cookies: Required to maintain your login during an active session. This cookie is automatically deleted when you log out or close your browser.
• Preference cookies: Saves your settings such as language, display theme, and game preferences for your convenience on future visits.
• Internal analytics cookies: Helps us understand how users interact with the platform so we can improve it. This data is collected in aggregate and anonymised form.
• Security cookies: Used to detect suspicious login attempts and protect your account from unauthorized access.

You can manage or delete cookies through your browser settings, though this may affect certain features of the 100cici platform such as the ability to stay logged in.

You have control over your personal data. The following are your rights as a 100cici platform user:

100cici does not store your personal data indefinitely. We have a clear policy on how long each type of data is retained, based on operational and legal requirements:

• Active account data: Retained for as long as your account is active and for the required period after account closure for audit purposes.
• Financial transaction records: Retained for 7 years as required by anti-money laundering and financial reporting regulations.
• KYC documents: Retained for 5 years after account closure or the end of the business relationship.
• Support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
• Session data and cookies: Automatically deleted when the session ends or according to your browser settings.

Once the retention period expires, data will be securely deleted or anonymized in accordance with our internal procedures. You may request early deletion via customer support, subject to legal requirements that prohibit early deletion.

The 100cici platform is for individuals aged 18 and above only. We do not knowingly collect, process, or store personal information from any individual under the age of 18.

If we find that personal information from a child has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account. If you believe someone under the age of 18 has registered an account, please notify our support team immediately.

100cici reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any amendments will be posted on this page along with the latest update date.

For significant amendments — such as changes to how we use your data or new third parties we share data with — we will notify you via your registered email and display an in-platform notice at least 14 days before the changes take effect. This gives you sufficient time to read and understand the changes.

Continued use of the 100cici platform after the effective date of any amendment is considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the 100cici support team through any of the following channels:

• Live Chat — the fastest channel. Available on the 100cici platform 24 hours a day, 7 days a week. Average response time under 2 minutes.
• Email — [email protected] — for enquiries requiring documentation or written evidence. Response within 24 hours on business days.

When contacting us regarding personal data, please clearly state the type of request (access, correction, deletion, etc.) and include sufficient information for us to verify your identity securely. This ensures your data is not disclosed to unauthorized parties.