Player Wellbeing

Responsible Gaming at 100cici —
Safe, Controlled & Fun

Playing at 100cici should be entertainment — not a burden. We provide tools, guidance, and support so every Malaysian player can enjoy a controlled and responsible gaming experience.

Fun Gambling Is Controlled Gambling

At 100cici, we don't just want you to play — we want you to play happily and stress-free. That's why responsible gaming is not just a footnote in our terms and conditions. It is part of how we operate every day.

The truth is, most players can enjoy online casino gaming as entertainment without any issues — just like people who go to the cinema or play golf. But we recognize that a small number of players may face challenges related to their gaming habits. For them, 100cici is here with tools that can help.

Our philosophy is simple: 100cici's long-term success depends on happy, healthy players. A player in distress is not a benefit to our business — they are our responsibility. That is why we invest in responsible gaming infrastructure that goes further than most other platforms.

100cici fully adheres to responsible gaming principles. All tools mentioned on this page are available free of charge to every registered member.
18+
Minimum Age Requirement
24/7
Support Available
6
Protection Tools
0
Cost of Getting Help

You Are in Control

All of the following tools are accessible directly through your account settings. No fees, no approval required — active instantly.

Deposit Limit

Set daily, weekly, or monthly deposit limits to keep your spending in check at all times. Limits can be reduced immediately — but increases require a 24-hour waiting period for your safety.

Wagering Limit

In addition to deposit limits, you can set a maximum limit per wager. This helps you avoid making large impulsive bets during emotionally unstable moments.

Session Time Limit

Set a limit on how long you can play in a single session. When the time limit is reached, the system will display a notification and automatically log you out after the warning period.

Play Break

Need a break? Activate a play break for 24 hours, 7 days, or 30 days. During the break period, you cannot log in or make any deposits — your account is kept but inactive.

Self-Exclusion

For more serious cases, you can opt for long-term self-exclusion — 6 months, 1 year, or permanently. Your account will be fully closed and you will not be able to re-register for the duration of the selected period.

Promotional Content Restriction

Want to play without being tempted by bonus offers and promotions? You can disable all marketing communications and promotional displays on the platform entirely with a single click.

Easy, Fast & Free

Every tool is designed to be easy to use — no need to contact support, no waiting for approval.

①
Login to Account

Go to the "Account Settings" section in your profile after logging in to the 100cici platform.

Easy
②
Choose the Right Tool

Navigate to the "Responsible Gaming" tab and select the tool you need from the list.

Easy
③
Set Your Limits

Enter your desired amount or duration and confirm. Limit reductions take effect immediately.

Immediately
④
Play With Peace of Mind

Your limits are enforced automatically. The system will alert you when you are approaching a limit you have set.

Free

When Entertainment Becomes a Problem

Problem gambling rarely happens overnight. It starts gradually. Recognise these early signs so you or a loved one can get help sooner.

Behavior Level Recommended Action
Playing for fun, with a fixed budget Safe Continue, just keep an eye on it
Frequently exceeding the planned budget Caution Set deposit limit
Playing to recover losses Caution Take a break, contact support
Lying to family about gambling At Risk Activate play break
Borrowing money to gamble At Risk Immediate self-exclusion
Cannot stop even when I want to At Risk Get professional help
If you recognise yourself in any of the "At Risk" rows above, do not wait for things to get worse. The best step is to act now — not tomorrow.
Ask Yourself
  • Have I been playing with money meant for daily expenses?
  • Do I feel anxious or irritable when I am unable to play?
  • Has gaming affected my relationships with family or friends?
  • Am I hiding my gaming activity from the people around me?
  • Do I constantly think about gaming even when doing other things?
If the answer to two or more of the questions above is "yes", consider speaking with someone you trust or contact 100cici support.

Review Your Playing Habits

Answer these five short questions honestly. The results are for your personal guidance only — no data is saved or transmitted.

Q1. How many times a month do you exceed your planned gaming budget?
Q2. Have you ever played to try to recover money you have lost?
Q3. Have you ever hidden your gaming activity from family or friends?
Q4. How do you feel when you cannot play as planned?
Q5. Has money set aside for daily needs (bills, food, etc.) ever been used for gaming?
Healthy Playing Habits

Based on your answers, your gaming habits appear controlled and healthy. Keep setting a budget and play for fun. Check in with yourself regularly.

Take Extra Care

There are a few signs worth paying attention to. We recommend setting deposit and session time limits in your 100cici account. Consider speaking with someone you trust.

Please Seek Help

Your answers indicate some signs that require immediate attention. Please activate a play break or self-exclusion through your account settings. We strongly encourage you to seek professional support.

Frequently Asked Questions

Log in to your account, go to "Account Settings", then select the "Responsible Gaming" tab. There you will find options to set daily, weekly, and monthly deposit limits. Any reduction in limits takes effect immediately, while increases require a 24-hour waiting period.

Short play breaks (24 hours to 7 days) cannot be cancelled — this is by design to ensure the tool is truly effective. For a 30-day break, cancellation requires a 7-day review period. Long-term self-exclusion cannot be cancelled at all before the period expires.

Yes, absolutely. Your account balance remains safe during the break period. You can still contact customer support to request a withdrawal of your balance even while in break mode, subject to standard identity verification.

A play break is a temporary pause — your account still exists and will reactivate automatically once the period ends. Self-exclusion is more serious: your account is fully closed for a set period (minimum 6 months) and you will not be able to register a new account at 100cici during that time.

The 100cici support team is available 24/7 via live chat on the platform. For more sensitive issues related to gambling addiction, we encourage you to seek help from a mental health professional or licensed counselor. Contact our support team and we will help you find the right resources.

Set Your Limits Today — Play With Peace of Mind

100cici's responsible gaming tools are ready for you. Log in now to set your preferred limits, or register a new account and start your gaming experience with healthy boundaries from day one.


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